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Corporate Support Services


CSP Drivers


Outcome Objective
Vibrant Community 1.1 - We have the services to promote and deliver health and wellbeing
Vibrant Community 1.2 - We feel safe and protected at home and in public, and we respect each other and the area
Vibrant Community 1.3 - We support and care for all our community members and provide opportunities to connect and belong
Vibrant Community 1.4 - We value our heritage and cultural diversity, celebrating together and fostering creativity
Lifestyle and Recreation 2.1 - We have access to a diverse range of recreational facilities that meet the needs of the community and sporting groups
Lifestyle and Recreation 2.2 - We have access to attractive parks and natural areas that encourage and support a safe healthy lifestyle
Lifestyle and Recreation 2.3 - We have inviting public spaces that are clean, green and well designed
Healthy Environment 3.1 - We value the health of our beaches, foreshores and waterways as natural habitats and for our enjoyment
Connected Transport 4.3 - We can conveniently access parking near transport hubs and close to urban centres
Working Together 6.2 - We trust our politicians and public officers and they demonstrate leadership, transparency, accountability and deliver value for money services

Continuing Activities

  • In-house legal advice and management of legal costs
  • Information management and technology
  • Records management and information access service
  • Customer service
  • Procurement
  • Media liaison and communication
  • Management of Council’s property portfolio, including buildings
  • Human resources
  • Workplace health, safety and welfare
  • Financial management, business support and levying and collection of rates and charges
  • Internal auditing
  • Facilitation and management of Business Excellence across Council
  • Enterprise risk and business continuity management


Income and Expenditure


Operational Budget 2015-2019


 

2015/2016 

 2016/2017 2017/2018  2018/2019

 $000

 $000 $000   $000
Income from Continuing Operations        
Rates & Annual Charges 8,901  8,658  13,970  14,448 
User Charges & Fees 712  731  750  769 
Interest & Investment Revenues 2,181  2,497  2,310  2,564 
Other Revenues 5,787  5,943  6,097  6,250 
Grants & Contributions - Operating Purposes 750  770  790  810 
Grants & Contributions - Capital Purposes 2,200  2,259  2,318  2,376 
Gains on Disposal of Assets 9,293  471  2,306  495 
Total Income from Continuing Operations 29,824  21,329  28,542  27,712 
         
Expenses from Continuing Operations        
Employee Benefits & On-Costs (19,477)  (20,023 (20,583)  (21,160) 
Borrowing Costs (310)  (454)  (409)  (361) 
Materials & Contracts (10,518)  (10,701)  (10,979)  (11,253) 
Depreciation & Amortisation (5,994)  (7,329)  (7,682)  (7,951) 
Other Expenses (4,032)  (4,141)  (4,248)  (4,354) 
Loss on Disposal of Assets
Share of Interest in Joint Ventures
Internal Charges 4,556  4,679  4,844  4,876 
Overhead Allocation 19,574  20,103  20,626  21,141 
Total Expenses from Continuing Operations (16,202)  (17,865)  (18,431)  (19,062) 
         
       
Surplus/(Deficit) from Continuing Operations 13,621  3,464  10,111  8,649 


Programs, Operational Plan and Indicator

Program - Community Buildings
Capital Works 2015-2016 2016-2017 2017-20182018-2019
Beach Buildings Works Program $200,000 $210,000 $220,000 $250,000
Community Buildings Works Program $136,500 $75,000 $430,000 $700,000
Library Buildings Works Program $100,000
Total Capital Expenditure $436,500 $285,000 $650,000 $950,000

Program - Council Property Portfolio
Capital Works 2015-2016 2016-2017 2017-20182018-2019
Building Code of Australia (BCA) Compliance Works $100,000 $100,000 $100,000 $200,000
Dee Why Town Centre - Parking and Community Facility $18,896,993
Disability Access (DDA) Compliance Works $55,000 $145,000 $100,000 $200,000
Operational Buildings Works Program $75,000 $300,000 $165,000 $320,000
Total Capital Expenditure $19,126,993 $545,000 $365,000 $720,000

Program - Public Amenity Improvements
Capital Works 2015-2016 2016-2017 2017-20182018-2019
Berry Reserve, Narrabeen - Public Amenities Works $850,000
Beverly Job Park, Narraweena - Public Amenities Works $210,000
Killarney Heights Oval - Public Amenities Works $75,000 $400,000
Manly Dam - Public Amenities Works $550,000
Nolans Reserve, North Manly - Public Amenities Works $42,206 $250,000 $1,400,000
Public Amenities Works Program $50,000 $50,000 $240,000 $275,000
Terrey Hills Rugby Club - Public Amenities Works $200,000
Total Capital Expenditure $1,152,206 $1,050,000 $1,715,000 $675,000

Program - Service Support and Improvement
Capital Works 2015-2016 2016-2017 2017-20182018-2019
IT Infrastructure - New Works $60,000 $60,000 $60,000 $60,000
IT Infrastructure - Replacements $180,000 $210,000 $570,000 $635,000
IT Software - New Works $100,000
IT Software - Upgrades and Replacements $207,000 $100,000 $125,000 $75,000
Light Fleet Replacement Program $1,600,000 $1,910,000 $1,490,000 $1,700,000
Plant Replacement Program $700,000 $800,000 $730,000 $780,000
Total Capital Expenditure $2,847,000 $3,080,000 $2,975,000 $3,250,000

Key Initiatives 2015-2016 2016-2017 2017-20182018-2019
Digitisation of Council's paper-based records

Program Indicator
  • Maintaining self insurers licence


Key Service Indicators

  • Residents importance rating for website, brochures and newsletters 
  • Percentage of community engagement projects closed with project completion updates (Marketing communication) 
  • Number of followers on social media 
  • Overall customer satisfaction with Customer Service Centre 
  • Property utilisation by the community 
  • Risk management - number of high and extreme risks that are not monitored on a quarterly basis
  • Business continuity - compliance with testing of the recovery capabilities of Council's core services 
  • Work place health and safety - reduction in the number of significant lost time injuries 
  • Carbon emissions of Council's light vehicle fleet 
  • Residents satisfied with condition of public toilets 
  • Financial health check compliance 
  • Overall budget performance
  • Service reviews conducted 
  • Asset renewal ratio
  • Scheduled projects completed (operational) 
  • Scheduled projects completed (capital)

Supporting Strategies

  • Enterprise Risk Management Framework
  • Internal Audit Plan and Reports
  • Statement of Business Ethics
  • Long Term Financial Strategy
  • Business Excellence Strategy
  • Environmental Sustainability Strategy
  • Equal Employment Opportunity Management Plan